Return and Refund Policy
Thank you for shopping at Mystical Wonderland operated by Mystical Wonderland.
If for any reason, You are not completely satisfied with a purchase We invite you to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of [Return and Refund Policy Generator](https://www.termsfeed.com/return-refund-policy-generator/).
The following terms are applicable for any products that You purchased with Us.
The words in which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
For the purposes of this Return and Refund Policy:
- You mean the individual accessing or using the Service or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Mystical Wonderland.
- Service refers to the Website.
- Website refers to Mystical Wonderland, accessible from mysticalwonderland.com.au
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for canceling an Order is 7 from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
* By email: firstname.lastname@example.org
* By visiting this page on our website: mysticalwonderland.com.au
* By phone number: 07 5464 4608
We will reimburse You no later than 14 days from the day on which We receive Your order cancellation notice. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
* The Goods were purchased in the last 7 days
* The Goods are in the original packaging
- The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned deteriorate rapidly or where the date of expiry is over.
- The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: email@example.com
- By visiting this page on our website: mysticalwonderland.com.au
- By phone number: 07 5464 4608
Information We Collect
If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction. When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.
Our Use and Disclosure of Your Information
When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.
We may share your information with Petals Network and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by your site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured. We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorise us to) disclose a any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.
his site has security measures in place to protect the loss, misuse and alteration of the information under our control.
All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.
If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.
Changes to Privacy Statement; Consent
We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.